The Customer Satisfaction By Measuring Service Quality Tourism Essay

The Customer Satisfaction By Measuring Service Quality Tourism Essay The measurement and management of service quality are fundamental to the survival and success of service companies Legcevic, 2008. The hotel sector is a large segment of the service industry which provides services and accommodations to a wide range of customers. To make sure that a hotel is satisfying its customers needs, it is necessary to measure service quality periodically to identify areas in need of improvement. There are several methodologies used for measuring service quality, but this research study shall employ one of the more popular models called the SERVQUAL model. This theory was developed by Parasuraman, Zeithaml and Berry. They were early researchers studies about the concept of quality (Jain and Gupta, 2004). The SERVQUAL model was created to measure service quality as perceived by the customer (Parasuraman et al., 1985). According to Shangri-La Hotels Annual Report of year 2008 and 2009, the occupancy rate of the Shangri-La Hotel, Bangkok has declined continuously (Shangri-La Asia Limited, 2008, Shangri-La Asia Limited, 2009). The most likely cause of this problem is the political instability that hit Thailand recently. On the other hand, it is possible that this decline in the number of customers was a result of a decline in service quality. Even though the Shangri-La Hotel continued to emphasize customer needs and provide excellent service to their customers, it is still crucial to measure service quality to ensure that the customers are satisfied with the hotels services and responsiveness to customer needs. The result of measuring service quality also helps management to understand exactly what their customers expect from the hotel and the level to which they are satisfied with their experience at the hotel. This measurement model functions as a tool to promote communication between the hotel man agement and their customers. This research was conducted to observe customer perceptions about hotel services by measuring service quality using the SERVQUAL model at the Shangri-La Hotel, Bangkok. The benefits of this research are not just to understand the level of customer satisfaction; but moreover, it can use as a guideline to enhance service quality and promote customer loyalty. Title of project: A Study of Customer Satisfaction by Measuring Service Quality; A Case Study of Shangri-La Hotel, Bangkok Statement of research problem: A continual decline in the number of hotel customers over the past few months has had a direct effect on the hotels income. The main factor which is believed to have caused this decline was internal political instability in Thailand. In an effort to transform a crisis into opportunity, this is an appropriate time to observe customer perceptions of service quality in order to help hotel management improve quality and prepare their business for when the situation returns to normal. Project objectives: The objectives of this research are as follows: To measure service quality of Shangri-La hotel, Bangkok by using SERVQUAL model, To understand the relationship between customer satisfaction and service quality, and To gain a clearer understanding of customer perceptions of service quality from Shangri-La Hotel, Bangkok in order to improve hotel service quality in the future. Conceptual framework Reliability SERVQUAL Dimensions Responsiveness Assurance Customer Satisfaction Empathy Tangibles Scope of the study: The scope of this research focuses on measurement of service quality at the Shangri-La Hotel, Bangkok by using the SERVQUAL model which considers service quality from the following five dimensions: a) reliability, b) responsiveness, c) assurance, d) empathy and e) tangibility. The sample population would be a random sample of 100 hotel customers during the period from June to July, 2010. The survey technique would employ the use of questionnaires. This study focuses on the relationship between customer satisfaction and service quality. Definitions of terms used in the study: SERVQUAL model: An instrument for measuring service quality comprised of five dimensions such as: a) reliability, b) responsiveness, c) assurance, d) empathy and e) tangibility. Parasuraman summed up that customers perceive service quality by comparing their expectations with the actual organizational performance, and they evaluate service quality in different dimensions (Parasuraman et al., 1988). Service Quality: A product or outcome of all the staff managers of the Shangri-La Hotel, Bangkok working together to satisfy their customers. In other words, high-quality service is a service that meets or exceeds customer needs and expectations (Wisniewski, 2001). Customer Expectation: is prediction service of customer that hotel should be provide to them. Predict service directly influence customer satisfaction evaluation (Zeithaml et al., 1993) Customer Perception: A feeling or sense possessed by the customer which is derived from their experiences at the hotel. Customer Satisfaction: The level to which a customer perceives that their expectations were met in the transaction with the hotel (Hallowell, 1996). Assumptions: A customer who receives a high level of service quality from the Shangri-La Hotel, Bangkok is more likely to be satisfied with the overall level of service at the hotel. Limitations: Size of sample: The political uncertainty in Thailand during the past several months resulted in a decrease in the number of tourists all over Bangkok. Furthermore, the occupancy level at the Shangri-La Hotel, Bangkok has been suppressed due to a reduction in room availability for internal renovations. The limited number of hotel customers may limit the sample size, leading to sample error. Time frame of data collection: The time frame is a major problem for this research because the research time table is quite short, especially considering that this season is the low season for tourism in Thailand. Since the tourist numbers are much lower than during high season, it could be difficult or impossible to reach the appropriate sample size. Human ethics considerations: This research is being conducted for educational purposes to learn about customer satisfaction at the Shangri-La Hotel, Bangkok. For this reason, the hotels management is allowing researchers to collect data from their customers. Therefore, the researchers should not force the customers to complete the questionnaire if they are hesitant. The questionnaire is being designed so that it does not contain sensitive items which would make customers feel uncomfortable. Practical significance: Measuring service quality is more difficult than measuring the quality of manufactured goods because the nature of services is intangible (Bergman and Klefsjo, 1994). The SERVQUAL model is an efficient tool to help measure service quality and clarify customer satisfaction. The result of this research would be useful for the Shangri-La Hotels management and staff members so that they can better understand their customers level of satisfaction with perceptions about the hotels services. It will help hotel management in their efforts to maintain and improve hotel service quality. In addition, other hoteliers and organizations within the service industries sector could adapt this research to use as basis for studies into their own organizations. Background information: Shangri-La Hotels and Resorts is a well-established Asian hotel chain in major cities throughout Asia, Oceania and The Middle East. The headquarters is located in Hong Kong. Shangri-La Hotel, Bangkok is one property of many properties of Shangri-La Company, located in the Silom district, has a total of 799 rooms including serviced apartments and other facilities such as restaurants, conference rooms, spa, swimming pool and tennis courts (Shangri-La Hotel, 2010). Shangri-La Hotel, Bangkok is located in a convenient place next to the Chao Phraya River which is the main river of Thailand, and is only half an hour from Suvarnabhumi Airport and 10 minutes away from central business by BTS Skytrain. For these reasons, this hotel has the ability to attract numerous tourists. Furthermore, Shangri-La Hotel, Bangkok is connected to Sathorn Pier, so tourists can take public boats or long tail boats to travel to and visit several kinds of tourist attractions easily such as the Temple of Dawn, the Grand Palace, the Flower Market and Khaosan Road. There is a high diversity of tourism industries which promote the economy in this district and along this river. However, in recent years, the Thai economy has experienced difficulty for a variety of reasons. Figures 1 and 2 compare the performance of Shangri-La Hotels and Resorts in the period from 2007 to 2008 with the period from 2008 to 2009. Figure 1: The Shangri-La Hotel Weighted Average Room Yield 2007-2008 Source: Shangri-La Asia Limited (2008) Figure 2: The Shangri-La Hotel Weighted Average Room Yields 2008-2009 Source: Shangri-La Asia Limited (2009) The figures above show that there was a significant decline in the performance of Shangri-La Hotels and Resorts, Thailand in 2008 compared with 2007, and this decline in performance continued into 2009 with a drop on average room occupancy. According to the 2008 Shangri-La Asia Limited Annual Report, occupancy and RevPAR for Shangri-La Hotels decreased in 2008 by 15 and 10 percentage points respectively (Shangri-La Asia Limited, 2008). Moreover, the overall weighted average RevPAR for Shangri-La Hotel and Resorts Thai properties decreased a further 11 percent in 2009 (Shangri-La Asia Limited, 2009). The global financial crisis, the extensive renovations at the Shangri-La Hotel, Bangkok and political uncertainty are cited as the main reasons for this decline. Literature review: There are several pieces of literature regarding studies of service quality which say that if a customer had a pleasant service experience, they would probably use that service again and would be likely to invite their friends or tell someone else to utilize those same services. In the same way, if customer had a poor service experience, they generally never forget about it, and many customers will complain and go elsewhere (Assael, 1987, Farrington et al., 2009, Peter and Olson, 1987). Word of mouth is a powerful communications tool. Customers may tell others whenever they experience poor service quality, and this would have a direct effect on the organizations image resulting in an eventual decrease in revenue. The power of this communications tool has always been evident from the past until the present. Consequently, organizations must always ensure that their service quality is the most pleasant and best to generate customers satisfaction. This is because the backbone of service organization growth is not just a high quality product or pricing strategy, but it is also the combination with good customer service. When customers receive good service the outcomes are positive(Farrington et al., 2009). Nowadays, companies increasingly emphasize service quality and customer satisfaction throughout, so that they can increase customer loyalty, because it has determined that high customer loyalty is key to success in their market segment(Cronin et al., 2000). Service quality is widely studied and useful in service industries(Carman, 1990, Collier and Bienstock, 2006, Cronin and Taylor, 1992, Cronin et al., 2000, Gronroos, 1984, Parasuraman et al., 1985, Parasuraman et al., 1988). Many scholars have taken an interest in service quality issues because of their intangibility, which makes them very difficult to measure (Bergman and Klefsjo, 1994). For these reasons, several researchers created a model to help clarify the measurement of service quality. The most popular and extensively used models are Gronroos Service Quality Model and Parasuramans Gap Model (Legcevic, 2008). It could be describes of each model as following; Gronroos Service Quality Model splits customer perceived service into two dimensions: 1) technical quality, and 2) functional quality (Gronroos, 1984). 1) Technical quality or outcome quality is what customer receives as outcome of the process in the resources. Functional quality is how customer receives from technical outcome (Legcevic, 2008). Parasuramans Gap Model indicates that five gaps exist between management and customers during the service delivery process (Parasuraman et al., 1985). For my research, I will employ the SERVQUAL scale by using gap scores to help measure service quality. Service Quality: Today quality become recognized as a strategic tool to enhance and improved business actual performance both of goods sector and service sector. The key factor to success in service industry is service quality. The purpose of service quality is to satisfy the customer. Hence, service quality and customer satisfaction influence each other. As mentioned in the beginning, service quality is defined as a product or outcome resulting from all members in the organization trying to satisfy their customers (Wisniewski, 2001). Service quality also could be defined as crucial decision-making criteria for service consumers (Cronin et al., 2000). Customers evaluate service quality by comparing organizational performance with their expectations (Zeithaml et al., 1993). However, Parasuraman proved and indicated that there is a problem with customer perception of service, because five gaps exist between the customer and the service provider during service delivery. The figure below illustrates the Service Quality Gap Model by Parasuraman. Figure 4: The Service Quality Gap Model Source: Parasuraman, Zeithaml, and Berry (1985) According to figure as above, it could be describes each gap as following; Gap1: Service provider not knowing what the customers expect Gap2: Service provider not selecting the right service design Gap3: Service provider not delivering to service standard Gap4: Service provider not matching performance to promises Gap5: The difference between customer expectations and customer perceived service (Legcevic, 2008) A gap which may occur between customer expectation and customer perception is not the only measurement of service quality. However, it is a determinant of customer satisfaction or dissatisfaction. If the service providers response to customer needs is below their expectations, the customer would estimate that the quality is low. Measuring the gap between expected and perceived service is a routine method of utilizing customer feedback(Pizam and Ellis, 1999). SERVQUAL Scale: The main benefit of the SERVQUAL instrument is that it helps management to measure the quality of service by comparing customers expectation of service and customer perceived service which categorizing each problem facet into five dimensions. It lets them classify the problems into dimensions, helping management to focus on the problems and improve service quality in the right way when some elements of service are found to be lacking. The SERVQUAL model was created by Parasuraman, Zeithaml and Berry in 1985. The 1985 version consisted of ten dimensions. The model was further developed, and in 1988 it was refined into five dimensions. The SERVQUAL model has been widely used as an efficient instrument for measuring service quality in many service industries (Asubonteng et al., 1996). The five dimensions are: 1) reliability, 2) responsiveness, 3) assurance, 4) empathy and 5) tangible. According to Parasuraman, Zeithaml and Berry (1985), they defined each dimensions as follows: Reliability: Ability to perform the promised service dependably and accurately Responsiveness: Willingness to help customers and provide prompt service Assurance: Knowledge and courtesy of employees and their ability to inspire trust and confidence Empathy: Caring, individualized attention the firm provides its customers Tangible: Physical facilities, equipment, and appearance of personnel The most important dimension that the customer used to evaluate service quality is the reliability dimension (Legcevic, 2008). Parasuraman developed a set of questionnaires using 22 parallel questions to measure customers expectation of service and customer perception of service in the five dimensions. The measurement uses a Likert Scale with seven levels ranging from strongly agree to strongly disagree. The service quality measurement of each pair of questions uses performance minus expectation. A positive score represents positive service quality (Parasuraman et al., 1988). Quality = Performance Expectation Nevertheless, there are numerous of academic studies which do not support these five dimensions. These studies determined that problems occur with this measurement method. Chen (2008) argued that SERVQUAL should add more dimensions to give the result more validity and credibility (Chen, 2008). Carman (1990) argued that each dimension should not be general because each service industry is different. Therefore, this model could not be used in the same format across industries (Carman, 1990). Although, there are weak points existing in SERVQUAL model, the concept of dimensions is still useful and when anyone interested in service quality issue, one choice which remind is SERVQUAL scale because its great to demonstrative power (Jain and Gupta, 2004). Then, it is used frequently today. SERVPERF Scale When discuss about SERVQUAL scale, it can not forgot to talks about SERVPERF scale as well. SERVPERF is one of service quality measurement scale. The results of both scale (SERVQUAL and SERVPERF), when compare these method to each other, the result which occurs are quite similar. However, there are differences in measuring process. Moreover, it is difference in reliability. To classify divergence between SERVQUAL scale and SERVPERF could be concise explain as following; SERVQUAL use customers expectation of service and customer perceived service to find service quality while SERVPERF use only customers perception for consideration. Cronin and Taylor (1992) compare between these two scales a found that SERVPERF is enough for measure service quality. However, the SERVQUAL scale is effective than SERVPERF scale because it provide more pragmatic diagnosis of service quality (Jain and Gupta, 2004). Customer Satisfaction: There are plentiful researchers studies on customer satisfaction. The definition of customer satisfaction is also diverse. Pizam and Ellis(1999) states that customer satisfaction is a psychological concept relating to a feeling of pleasure and well-being which is a result between needs in mind and an appealing product or service (Pizam and Ellis, 1999). The sense of satisfaction brings about positive attitudes which leads a customer seek that satisfying experience again (Assael, 1987). Customer satisfaction also has an influence on corporate survival. Naumann (1995) states that in order to attract a new customer, an organization has to pay costs in the form of time and resources equal to approximately five times that which is necessary to retain an existing customer (Naumann, 1995). Therefore, it leads the organization to determine quality as the ability to retain existing customers. However, not every customer will perceive the same level of satisfaction with the same level of service, because their sense of satisfaction is related to word of mouth communication and their past experiences (Pizam and Ellis, 1999). All people have had different experiences, thus they also have different objectives, needs and expectations. To ensure that the organization provides a high level of service quality, customer satisfaction surveys are necessary. Parasuraman, Zeithaml, and Bery (1994) suggested that product quality, service quality, and price are each factors that encourage satisfaction (Parasuraman et al., 1994). Customer loyalty develops when customers become satisfied with these different factors provided by the organization (Farrington et al., 2009). The following is a conceptual framework showing the connection of each element which involves customer satisfaction. Figure 3: A Conceptual Framework for the Effects of Perceived Product Quality, Service Quality, and Pricing Fairness on Consumer Satisfaction and Consumer Loyalty Customer Satisfaction Product Quality Perceived Product Quality Perceived Service Quality Service Quality Customer Loyalty Perceived Price Fairness Price Source: (Bei and Chiao, 2001) Understanding the critical elements described above, how they are related, and how they help the organization is a foundation to success in the service industry. Data required: The data required for this study would be based in information collected from Shangri-La Hotel, Bangkok customers. This research also requires the use of SERVQUAL as the main model to help measure service quality. Furthermore, may utilize some other theories from journal articles and textbooks which are related to this research. Other sources of information may include Shangri-La Hotel and Resorts information, particularly with regards to general information and occupancy data as required supporting in this research. Data sources: This research will utilize the following two types of data: Primary data: The primary data for this research will be collected from 100 hotel customers who stay at the Shangri-La Hotel, Bangkok for least one night. The guests will be selected by simple random sampling technique, and they will fill out questionnaires regarding hotel service quality. Each questionnaire shall contain three parts: the first part will be general information, the second part will be about the expectations, perceived service quality and third part is level of satisfaction of the customer. Secondary data: The secondary data will be gathered from literature such as journal articles, textbooks, Shangri-la Hotel, Bangkok data and hotel website sources. The process of data collection shall be conducted from June to July, 2010. Data collection techniques: This research would be collects the data from 100 of customers of Shangri-La hotel, Bangkok who stay at the hotel at least one night. The researcher would be select population sample by employ random sampling method and using questionnaire as the tools. The measuring service quality instrument in this research is SERVQUAL. The questionnaire composes of three parts as following; First part is about demographic data of customers (gender, age, nationality, occupation, reason for stay, how often that they have been stay at Shangri-La hotel, Bangkok and why they selected here as a place to stay). Second part, it would be focusing on customers expectation of service quality (customers expectations) and received service quality (customers perceptions), in this area customer would answer both of these two aspects into SERVQUAL dimensions. This research would use Likerts scale to measure into five point scales. Likerts scale is a instrument to help measure attitude and opinion (Laerhoven et al., 2004). On the customers expectation question side would be ask customer to rate ranging from Very unnecessary 1,2,3,4,5 Very necessary. On the customers perceive service question side would be ask customer to rate ranging from Very poor 1,2,3,4,5 Very good. Third part would be ask customer one question about their satisfaction of overall hotel service quality. In addition, researcher would leave the area for customer to add any recommendation. Data analysis: As for this research would be use SPSS program (Statistic Package for Social Science) to help analyze questionnaire survey. Timeline: Researcher has 13 weeks to process this report. This research process began on May 22, 2010. Due date of research proposal is on June 20, 2009. As for research final report is require to be submit on August 15, 2010

Direct :: Computer Science

Direct Direct input methods. In this report I am going to explain the different direct input methods starting off with bar codes. A single barcode number is actually seven units. A unit is either black or white. A unit that is black would display as a "bar". A unit that is white would display as a "space". Another way of writing a barcode unit is "1" for a single unit "black bar" and "0" for a single unit "white space". For instance, the number "1" is composed of the seven units, "0011001" or "space-space-bar-bar-space-space-bar". Remember, a single barcode number requires seven units. Also, on a UPC barcode the same numbers on the left-hand side (the Manufacturer Code) is coded different than the numbers on the right-hand side (Product Code). The left side numbers are actually the "inverted" or "mirrored" codes of the right side numbers, for instance what is a "bar" on the right-side, is a "space" on the left-side. The right-side codes are called "even parity" codes because there is an even number of "black bar" units. For instance the right-side "6" is "101000" - 2 even-numbered "black bar" units. The left-side is called "odd-parity" because there is an odd number of "black bar" units. For instance, the left-side "6" is "0101111" - 5 odd-numbered "black bar" units. Having different coded numbers for each side allows the barcode to be scanned in either direction. Direct input methods. In the second part of my report on direct input methods I am going to be talking about magnetic stripe readers. A magnetic stripe reader, also called a magstripe reader, is a hardware device that reads the information encoded in the magnetic stripe located on the back of a plastic badge. Magnetic stripe readers can be read by a computer program through a serial port, USB connection, or keyboard wedge, and are generally categorized by the way they read a badge. For instance, insertion readers require that the badge be inserted into the reader and then pulled out. Swipe readers require that the badge pass completely through the reader. The magnetic stripe on the back of a badge is composed of iron-based magnetic particles encased in plastic-like tape. Each magnetic particle in the stripe is a tiny bar magnet about 20-millionths of an inch long. When all the bar magnets are polarized in the same direction, the magnetic stripe is blank. Information is written on the stripe by magnetizing the tiny bars in either a north or south pole direction with a special electromagnetic writer, called an encoder. The writing process, called flux reversal, causes a change in the magnetic field that can be detected by the magnetic stripe reader.

Poem Comparing Essay

Good evening Mr. Georges and fellow classmates, I have researched about 2 poems and made a comparison between the two. I’m here today to talk to you about them and see what you think at the end of the speech. The two poems I researched were (on the sea, author John Keats) and (sea fever, author John Masefield). as you can see from the title of the poems that they are bot about the sea but don’t be confused, they’re both completely different stories. Both of these poems talk about the sea, they are both referring to the sea as a human and identifying it in a human characteristic kind of way. As we can see along the sonnet (on the sea), the author uses terms as uproar rude, mighty swell, caverns, and vexed, desolate shores. He also mentions The Greco-Roman goddess Hecate associated with magic and the wild. This is referring to the sea and how ruthless it can be. This poem deals with nature, focusing on its wild and violent side. This poem also reflects on human actions. The poem is comparing the nature with the human being, because we can also get wild and violent. It seems a criticism of the alienation of the human being -above all when living and working in big cities. So the author may be calling our attention – the speaker of the poem addresses to us (Oh ye!) -And giving us a piece of advice- not to underestimate nature. John Masefield’s poem â€Å"Sea Fever† is a work of art that brings beauty to the English language through its use of rhythm, imagery and many complex figures of speech. The imagery in â€Å"Sea Fever† suggests an adventurous ocean that appeals to all five senses. Along with an adventurous ocean, â€Å"Sea Fever† also sets a mood of freedom through imagery of traveling gypsies. These poems both use a rhythmic tone in their stanzas. In the sonnet â€Å"sea fever† lines 3 and four, it uses rhythmic language, these lines say â€Å"And the wheel’s kick and the wind’s song and the white sail’s shaking, And a grey mist on the sea’s face, and a grey dawn breaking† These are just two lines in the poem but if you actually read the poem you can see examples of rhyme throughout the whole poem. In the sonnet â€Å"On the sea† examples of rhythmic language can be found in the lines 4 and 5, these lines say â€Å"Of Hecate leaves them their old shadowy sound, Often tis in such gentle temper found† and as in the first sonnet, this sonnet also has rhythmic language throughout the whole poem. These poems also have their differences; they each talk about the sea but in a different perception. The sonnet, (on the sea), talks about the sea and how angry it can be, it is comparing the sea with human actions and is warning the humans to be careful of the nature. It talks about the Greco-Roman goddess Hecate associated with magic and the wild. I wonder if the author is referring to something that happened to his life that made him so angry to write this poem, what do you think it could be? The Author uses language techniques like Personification, Capitalisation and rhyme. He personifies the Sea in line 5 by saying it has a gentle temper. The author uses capitalization for the word †Sea† which makes me believe that he was trying to make the subject of the poem a human. â€Å"He uses Rhyme throughout the whole poem and it does make the poem seem more interesting to read. The sonnet (sea fever) is completely opposite to the sonnet (on the sea) because sea fever talks about the sea but it talks about a sailor and how he just can’t wait to get on a ship and sail into the sea. This poem talks about a sailor who is very excited to go out to sea, he wants adventure, and he wants a wild journey into the ocean living the vagrant gypsy life. The author refers to the sea as a home to this sailor unlike the sonnet (on the sea) which refers to the sea as a wild, dangerous and ruthless place. The author uses language techniques like Metaphors, emotive language and Repetition. Examples of Metaphors used in this poem are (sea and the sky) line 1, (star to steer) line 2, (and gull’s way and the whale’s way where the wind’s like a whetted knife) line 10. Examples of Emotive language used in this poem are (to the lonely sea and the sky) line 1 (and the sea gulls crying) line 8. An example of repletion is that he starts every stanza with the sentence (I must go down to the seas again). So in conclusion these poems are similar but different in many ways, and like me and you each of them has their ups and downs. They both talk about the sea but each in a different perception. Thanks for listening to my speech and I hope you gained a little information from me today.

Team Performance Reports Improve Team Productivity With CoSchedule

Team Performance Reports Improve Team Productivity With Tracking your teams performance can be†¦ well, challenging, to say the least. With multiple moving pieces Varying project timelinesand deadlines quickly approaching Consistent thoughts can include (but definitely not limited to) the following: â€Å"Are we completing all assigned tasks?† â€Å"Is my team overworked? Or worse, do they have enough work to do?† â€Å"Are we going to be late with a piece of content?† â€Å"Is an item going to be completedat all?† â€Å"How many tasks are overdue?† â€Å"Is an item going to get missed because I wasn’t tracking and supporting my team properly?† Yikes. With everything you have to keep track of already, you can hardly take the time to collect, measure, and analyze data about your team. So the bigger question from all of this is†¦ how can you fix + remediate any issues  if you can’t SEE how your team is performing? I mean as long as blog posts / emails / social media / etc. get out the dooryou’re good, right? Or at leastyou’re good for the meantime. BUT†¦ wouldn’t it be amazing if you could actually see your team’s performance? For instance, a nice gauge of all the items you worked on last month or a comprehensive list of completed, open, and overdue tasks? What if you saw a nice ‘ole 100% completion rate? And some correlating  GRAPHS 🠤“ †¦ created with data that came STRAIGHT FROM YOUR CALENDAR. Too good to be true? Think again :) Introducing  Team Performance Reports from . Gain insight into your team’s overall progress in one powerful report. Pinpoint areas of improvement, spot trends, and set realistic goals for your entire team (without all the tedious data collection). It’s going to make tracking your team much easier†¦ AND allow you the time to make adjustments so you can improve your team’s overall productivity. *GASP* Basically what I am saying is, it’s going to be pretty awesome. Gain Powerful Insight Into Your Team’s Overall Progress  In One Report Chasing down projects and tasks and deadlines is hard enough†¦ so adding another checklist item (like tracking down data and creating reports) when you are already swamped probably  isn’t going to happen. But with Team Performance Reports, we’ve made it easy for you to gain powerful insight into your team’s overall progress in one report, so you can focus on driving productivity and meeting your deadlines NOT scouring the calendar for project updates. It’s about saving you time, so you can focus on the things that matter (like your awesome content plan, of course). Now, let’s dive into how you can start making Team Performance Reports work for you. How to Get Started With Team Performance Reports To get started with Team Performance Reports, head to your Analytics tab on the left side of your calendar and select â€Å"Team Performance.† Your screen will look a little something like this: (!!!!) First,  specify your date range. From there, you can filter by person or project (read on for more details about this), view your overall completion rate and ultimately, grasp the productivity and progress of anything + everything you want to track within your calendar. *fist pump* Now, let’s talk about the SWEET completion rateand because you love data just as much as we do (#nerd), here is a quick explanation of how we get that number: Tasks Completed On Time: Tasks completed within your specified date range that are completed on or before the due date. Tasks Completed Past Due:  All the tasks due in a date range that are completed after the due date, and any tasks that were completed in the specific report date range that were overdue in a previous date range. Overdue Tasks:  Any tasks in the report date range that were not complete before or on the due date AND not completed before the end of the report date range. Basically, you’re going to be a TASK MASTER. #boom

French and Haitian Revolutions essays

French and Haitian Revolutions essays Throughout the French and Haitian Revolutions both political and social revolutions occurred. With the revolutions occurring first in France, lead to the need for Haitians to create there own government. A revolution takes place when people attempt to change the features of their society, that effect people as a whole. Most revolutions are decided by mass violence, which cant be controlled by the ones that started the action. Power over nations doesnt always come to the most authoritative and successful leaders, but also to countries that have financial success. Leading into 1614, France struggled to be financially secured. Louis XVI found a problem with the governments technique of selling congressional chairs to produce profit, because it took the absolute power that the king had previously. With the king beginning to feel pressured, steps where taken to prevent the public to become part of the governing body. In 1789, the Estates-General meet for the first time since 1614. The Estate-General was called to deal with the financial crisis. This Estate-General consists of the First Estate, the clergy, the Second Estate, the nobility, and the Third Estate, commoners. There purpose was to address the parliament of Paris, because of an attack on the parliament that gives agreement to the royal plan for taxing the nobility. At this point Louis XVI expected not to lose power to the owners of seats (nobles), or commissioners that made up what was called the third estate. The third estate was composed of a group that held one vote. This group was complied from the rich merchants to the poor peasants. These people where normally out voted by the other two estates, and they felt they were being deal with unfairly. With being barred from attending a meeting, the members met at in an indoor tennis court, where they came up with the Tennis Court Oath, which would break away from the Estate-General, and declare them the National As...

Essay on Flight into EgyptEssay Writing Service

Essay on Flight into EgyptEssay Writing Service Essay on Flight into Egypt Essay on Flight into Egypt  Ã¢â‚¬ËœFlight into Egypt’ is one of the most remarkable prints by the Dutch Golden Age painter and printmaker Hendrick Goudt. Hendrick Goudt was one of the greatest printmakers of   the 17th century. Most of his works were strongly influenced by the German artist Adam Elsheimer. From the entire Goudt’s oeuvre, it is important that Goudt’s seven engravings are the reproductions and transcriptions of the Adam Elsheirmer’s paintings, therefore Goudt’s seven engravings did represent Elsheirmer’s fame and his reputation to a great extent. They two met in Rome and later became friends, â€Å"Adam Elsheirmer’s   working life in the city was bound up with that of Hendrick Goudt, a problematic and somewhat mysterious figure who seems to have been both his patron and his pupil, etc.† (The Grove Encyclopedia of Northern Renaissance Art). Goudt had lived with Elsheirmer for several years and engraved his se veral paintings thus he was able to support his family. Goudt allegedly lost patience because of Elsheirmer’s slow and meticulous work, as a result he was sent to a debtor’s prison, which had serious affect upon his health.  Ã¢â‚¬ËœFlight into Egypt’ is an engraving and etching that was a reproduction of Elsheirmer’s painting. In both artists’ ‘Flight into Egypt’ the size and the representation of the subject matter are the same. The depiction of the biblical event ‘Flight into Egypt†, when Joseph, Mary and Jesus try to escape from the persecution by the Herod the Great. The nocturnal’s setting is revealed via depiction of landscape in the background and the elements of this biblical event. The drama of this scene is vivid because of its unique naturalistic depiction of the light and its detailed contrast between light and darkness.In the first scene of Elsheirmer’s depiction, we see the three main figures J oseph, Mary and Jesus, who are in the centre of the painting. Joseph is walking and holding the torch in his left hand and it illuminates Mary, holding the baby Jesus and riding on a donkey. In the background of the painting, the left side is the depiction of two figures and a few animals, surrounding the camp fire and on the right side the depiction of the moon, reflected in the river. The darkness of the painting presents the naturalistic landscape scene to the viewer and rather realistic depiction of the sky and the light. The darkness tone creates a calm and peaceful environment, but at the same time also evoking an opposite feeling of the mysterious unknown fear in the darkness, related to their escape. The whole painting is significantly using the scientific way to portray the sky and light, application of the contrast between light and darkness with the aim to presented its mysteries subject matter of this moment of the holy family’s escape.Both artworks are in small sizes, namely 36.2 x 41.3 cm. Irrespective of their small sizes, the both artworks are still showing the incredible details of the figures and the sky, by presenting a realistic nocturnal scene to the viewers. Especially with Goudt’s print, we see the use of juxtaposition lines to portray the dark night sky; each line is clearly shown side by side in order. Comparing two works, we could state that the usage of colors in both artworks is different. In Elsheimer’s painting, taking into consideration the depiction of the darkness nocturnal scene, the sky’s color, slowly changing from the moon, through dark to light, it is evident   that Elsheimer is using different tones of blue color with the aim to create a dramatic, but realistic view of the sky. Secondly, the distinctive contrast between the sky and the forest are able to present the atmosphere perspective to the viewers, and give the viewer a sense of distance between the holy family, the forest and the nigh t sky. The two artworks are revealing the   unbelievable skill of both artists to depict each detail of this scene. In Elsheimer’s painting, the realistic depiction of the scene, by using the different variations of color, is a great evidence of his profound skill. In contrast to the Goudt’s print, we are see the detailed depiction of the fabric on the holy family’s clothes, as well as the plants and the trees in the setting. In the Elsheimer’s painting, the viewers are not able to see the detailed depiction through its lines or texture of the subject. However the great talent and the skill of the painter are presented with the help of perfect application of color variations, contributing to creation of an absolutely realistic scene, specially, if we pay attention to the Gout’s depiction of the night sky, which is clearly shown through the details of the engraved lines. On the lighter part, we are able to see the lines, depicted closely and clear ly; on the darker part the engraved lines are layering on the top of each other. In Goudt’s print, the depiction of the clouds is stronger and more vivid in comparison to Elsheimer’s painting; the depiction of clouds in various tones and shapes, surrounded by the moon and its reflection in the river, help the viewers to imerge into the atmosphere of the scene of the night escape of the holy family.  Ã‚  The composition of the two artworks is practically the same, but the Goudt’s print could be considered a kind of total inversion of the Elsheimer’s painting; therefore it might be the Goudt’s use of the printmaking. First of all it is possible to trace the subject matter and scences from Elsheimer’s painting in those by Goudt; secondly, he used engraving and etching techniques, first putting ink on the plate and then putting the copper plate on paper. The inversion of the two artworks could be explained via presentation of different stages of etching. The final argument is that there is Goudt’s calligraphic of Latin inscription in the bottom of the Goudt’s print, reflecting the dramatic nocturnal through its chiaroscuro of the image.

1)Danto's 'inferential bypass 2)susan sontag's regarding the pain of Essay

1)Danto's 'inferential bypass 2)susan sontag's regarding the pain of others - Essay Example Nonetheless, there were artists who changed art and art audiences both. One of these, according to Danto, is Bernini’s David. This changed the face of perceptual art and brought it into its own limitless sphere. Some aspects of this sculpture that were different were that this sculpture had movement, cues, and more emotional expression. Now when Danto talks of inferential bypass, this contrast to his opinion of limited art eras which he talks about in â€Å"The End of Art.† Taking Bernini’s David, he becomes an example of technology assisted art. Here art has more representational power which is not just pictorial. Danto’s notions of technology connecting art and audiences, is what he means by inferential bypass and consequently he uses Bernini’s David to highlight this. Sontag herself suffered from extreme experiences such as war and the unlimited pain it brings with it, both for the suffering and for the ones helplessly watching. Perhaps what Sontag meant was that it felt like a movie, in the sense that there is so much action and subsequently so many interpretive meanings to be derived from it. The photographs in questions show what actually happens in a war. The human aspect of it; pain, bleeding, wound and amputated bodies. This is not usually emphasized in photographs and remains an elusive aspect of many people around the world who have been lucky enough to never experience war. Photographs should be actual evidence of war and war happenings. They need to present the true yet hurtful aspect of it. Only when it captures what is true is photography actually authentic. Sontag’s though present an interesting question, do photographs tell the truth and present the entire picture? This is because when the photographs were taken different images conveyed different ideas. All photos were different in their feel, concept, idea and angles. Sontag’s points out that even in a war when photography is involved, there need to be a number of